But closely related to that is what I call "Situations Happen." Those are the scenarios that aren't necessarily a problem, but can become one if not addressed.
What scenarios in your world might be a situation that, if left as is, can grow into a problem? Ask co-workers and staff to help identify them, and then discuss actions that can address them. You will empower yourself and others to deliver really great service because you will have been pro-actively thinking, anticipating, and trying very hard to make the service experience the very best it can be.
And last time I checked, that's what customers really want. You can deliver it. And by doing so, you'll create loyalty with customers and a higher level of engagement with staff.