"We've grown our business on service, thanks to Dee Dee's training, service guidelines, and helping our staff and managers learn how to offer the 'Service You Deserve' to every customer."
Dan Smith, Owner, Smith Plumbing
CONSULTING SERVICES
Where To?
Consulting and Facilitating
Marketing. Public Relations. Customer Service.
The road to better customer service becomes an inexpensive marketing tool for Dee Dee’s clients. Dee Dee conducts customer focus groups and surveys, develops standards of service and builds marketing programs that brand customer service. Dee Dee has helped create "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities. She has been published nationally on customer service, and has created her own research and experience-based training materials to make her training real and incredibly effective.
Contact Dee Dee if you need consulting help with:
Creating leadership philosophies to inspire and guide your management team
Turning your customer service into a marketing tool-both for your business and your community
Creating a passion for customer care that results in better service, greater teamwork and higher productivity
Assessing current service levels and understand what customers really want
Creating service standards and guidelines to create customer care culture that results in retention and relationships that last a lifetime
