The road to better customer service becomes an inexpensive marketing tool for Dee Dee’s clients. Dee Dee conducts customer focus groups and surveys, develops standards of service and builds marketing programs that brand customer service. Dee Dee has helped create  and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities. She has been published nationally on customer service, and has created her own research and experience-based training materials to make her training real and incredibly effective.

What Dee Dee can do for you as a consultant:

• Assess and coach your leaders to inspire your employees to achieve great service
  
• Turn service into a strategy to create both customer and employee retention and satisfaction
  
• Create and instill a passion for customer care that results in better service, greater teamwork and higher productivity
  
• Assess current service levels and identify the experience you want customers to have
  
• Creating service standards and guidelines to create customer care culture that results in retention and relationships that last a lifetime
• Conduct customer and employee focus groups and employee satisfaction surveys

Facilitating is an active verb. It's about communicating, dreaming, innovating, challenging, incorporating, compelling, clarifying. It's about developing a process that takes groups from an initial idea to where they need to go. It's about leveraging precious resources-time and people-to maximize results. And it's about having fun in the process.

Dee Dee's own process for facilitating has been implemented for everything from statewide summits and town hall meetings of 120 people to a board of seven, in industries ranging from law firms to doctors, colleges and universities, small business to large. Each group's unique needs and goals are identified and results are delivered.  Clients count on Dee Dee to help in tough spots.  As one client said, when you've got a tough problem to solve, call Dee Dee. 

What Dee Dee can do for you as a facilitator:

• Identify issues and problems and develop a process for addressing each
• Facilitate brainstorm process to create strategic, marketing  and  fund raising plans  
• Utilized the brainstorming process to create staff ownership and to inspire leaders to follow through
• Create a higher level of awareness of the culture and assets of an organization by creating the "wall" of accomplishments for the entire organization as well as individual staff
• Develop a vision, mission and strategic plan for your future
• Testing slogans and marketing concepts
• Utilizing a town hall meeting to create awareness and develop a plan
  

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