A new look at customer service from an expert with 20+ years of experience developing customized programs to turn service into a marketing strategy. Dee Dee has helped organizations in health care, travel, publishing, plumbing, telecommunications and retail grow by achieving great service. Learn from someone who inspires the best in people. Dee Dee will show you how to keep your brand promise by delivering great service to every customer, and in the process, create the internal service that keeps your employees happy!
See how service becomes a marketing strategy resulting in customer retention, referrals and relationships for Dee Dee's clients with three tools:
The Service Compass--Values of Great Service
The Service MAP--Mindset, Action, People, Product & Process to achieve Great Service
The Customer Care Journey--A Leadership Model for Achieving & Sustaining Great Service
"Uplifting and inspirational. Total fun and thought provoking".
"Dee Dee's customer service training is unique and incredibly effective."
"Practical, grounded in reality, very interactive."
Service Keynotes & Seminars
Making the Service Journey Great--Every Day!
Give Dee Dee 60 minutes and she'll transform your team's commitment to service! Values of Service form the foundation of service that guide all actions, and keep your brand promise in the process. Perfect inspiration + how-to content to maximize impact for annual employee meetings!
The Journey Less Traveled
Creating a culture of internal service creates employee retention, referrals and relationships that enhance productivity and your bottom line. Sound familiar? The same philosophy for creating great customer service works for employees. And in this inspirational keynote, leaders and employees alike take the journey Dee Dee's consulting clients have traveled: an authentic, genuine commitment to service that makes a difference and grows your business.
High Touch Service: Be Our Guest! The service challenges faced in health care are met head-on in this half-day inspirational seminar that receives rave reviews from hospital staff and leadership. Dee Dee has trained CEOs, Presidents and Vice-Presidents, Doctors, Nurses as well as front line staff, valet and housekeeping staff to create a service atmosphere focused on care and compassion, kindness and humility. Audiences learn how to apply High Touch Service to specific situations to transform potential problems into a relationship tool that creates customer retention, referrals and relationships. Uniquely qualified from conducting customer focus groups and creating programs, Dee Dee's presentation is fun, interactive and genuinely inspirational. At a time when health care employees are stressed and overworked, it's time for fun training that renews the spirit of those who serve while providing specific skills. As one participant said, "Dee Dee helped me remember why I went into health care in the first place."
Achieve Great Service: The Customer Care Journey that Matters
Does your organization have the kind of customer service that positively impacts the bottom line? Service so great, it creates customer retention, relationships and referrals? Find out what organizations in travel, health care, media, automotive, publishing, plumbing, retail, financial services and spas have learned from service expert Dee Dee Raap: the “secret” to achieving great service is already in us, just waiting to be unleashed. Since 1987, Dee Dee has unleashed that level of service in audiences in 40 states with enthusiasm and stories that empowers each person to offer great service through values, a positive attitude and effective communication.
The Service Journey
"Thanking customers is more than simply good manners. It is good business. We all want to be appreciated...When you appreciate customers, you are creating a relationship that makes them want to refer you."
~Dee Dee Raap
2009 Service Values Calendar
downloads
Learn More!
Click on the items below for more information on Dee Dee and her book.
