SERVICE
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LEADERSHIP
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Achieve Great Service
Does your organization have the kind of customer service that positively impacts the bottom line? Service so great, it creates customer retention, relationships and referrals? Find out what organizations in travel, health care, media, automotive, publishing, plumbing, retail, financial services and spas have learned from service expert Dee Dee Raap: the “secret” to achieving great service is already in us, just waiting to be unleashed. Since 1987, Dee Dee has unleashed that level of service in audiences in 40 states with enthusiasm and stories that empowers each person to offer great service through values, a positive attitude and effective communication. Download a One-Sheet on this Program Customer Service for Kids Children deserve the same great service we give adults. But kids aren’t adults, and how we communicate with them to deliver great service is different from how we talk to adults. In this program, you’ll learn specific, values-based strategies and tools designed to create magical moments for kids that help them become customers for life. You will learn how to connect with kids using 12 values key values, and how to create the level of positivity in attitude, communication and teamwork that creates the experience parents and grandparents want kids to receive. PERFECT FOR PARKS & RECREATION AND TRAVEL ATTRACTIONS. High Touch Service: Be Our Guest! The service challenges faced in health care are met head-on in this half-day inspirational seminar that receives rave reviews from hospital staff and leadership. Dee Dee has trained CEOs, Presidents and Vice-Presidents, doctors, nurses as well as front line staff, valet and housekeeping staff to create a service atmosphere focused on care and compassion, kindness and humility. Audiences learn how to apply High Touch Service techniques to specific situations to transform potential problems into relationship tools that create customer retention, referrals and relationships--all for measurable results at the end of the day! Download a One-Sheet on this Program Making Service Great - for YOU! Service matters….and to give great service, you’ve got to be and do your best. To be and do your best, you have to take care of you. This program is designed to help you smile authentically—from that place of what you love about your job. Dee Dee has developed this new program with rich, original content gleaned from a lifetime of real work helping people take care of themselves so they can continue to serve. From “No Halos Here!” to “Remember the ‘Why’” to “Mind Your Business,” Dee Dee’s innovative spirit re-charges the spirit of service so critical for success in today’s economy. |
The Leadership Journey
How do we inspire others in the world today? How do we as individuals make a difference for those we serve? And how do we model our personal best each day in order to bring out the best in others? Dee Dee unleashes the character, conviction and commitment of leaders to inspire and take their organizations to new heights in this seminar series. Customized for Fortune 500, non-profit and government agencies, Dee Dee offers engaging, facilitative training that finds solutions to real issues as new learning is applied immediately. Leading to Achieve Great Service Today’s organizations need fearlessly authentic leaders who can inspire personal best levels in service, teamwork and compassion every day. The challenge of achieving great service is rewarded with the positive impact of turning service into an affordable marketing and public relations strategy that creates customer retention, referrals and relationships—and high levels of employee satisfaction. In this program, Dee Dee delivers a values-based formula to help leaders focus on the top three employee motivators to inspire employees to achieve great service every day. Download a One-Sheet on this Program Generational Leadership: Bridging the Gap, Building a Legacy Inspiring Seniors, Baby Boomers, Generation Xers, Millennials and Generation Z to levels of cooperation, meaningful contribution and creative problem solving is a skill demanded of today's leader, regardless of age. Learn how to effectively communicate to inspire your team to meet the generational service needs of your customers and members. Communication for Success The values, techniques and styles of communication are offered in this inspiring, interactive half or full day session with a thank you therapy close that unleashes the good in every participant. Highly motivational with proven tips that make communication effective and fun. |
SEMINAR COMMENTS
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"I enjoyed Dee Dee's cheerfulness and use of PERSONAL stories to get points across. The seminar gave me a chance to think about my own job performance and the improvements I can make. Thank you!" "I thoroughly enjoyed the seminar. Dee Dee reminded me to keep a POSITIVE attitude and that it all starts with me!" "Great job Dee Dee! Thanks for reminding us what we can and should be doing!" "Enthusiastic delivery of GOOD IDEAS, new angles on old ideas. Good session." "Excellent presentation complete with humor and PRACTICAL examples." "I leave this seminar with MORE CONFIDENCE and a better attitude about life in general! Thank you!" "I liked the participants' involvement. EXCELLENT TRAINING, especially for customer service problems." |
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