Clients Testimonials
Why hire Dee Dee? Give her an hour with your team and you will have staff committed to great service, leaders inspired to bring out the best in employees, and an organization that believes that great service is a great marketing strategy.
You can count on Dee Dee for highly interactive training where people learn things they can apply to their jobs and life immediately. Her seminars are fun, inspirational and team building--and deliver results you deserve.
But don't take her word for it. Look at what some of her clients have said.
"Thank you so much for speaking to our SME group yesterday! Everyone really enjoyed your presentation and would like to have you come back again sometime!" Sandy Fernow, Fargo-Moorhead SME
"I would again like to thank you for your wonderful presentation on Bridging the Generations Gap. I have had great feedback from staff this morning. Look forward to working with you in the future. Thanks again!!!!" Barb Teal, Chief of Staff, SDSU Foundation
"Thanks for a great job motivating our troops. You have a positive professional approach and your sincerity makes a difference in our lives." Joe Doughtery, Manager, Cheyenne Transit Program
"Thank you for speaking at our Mother/Daughter Brunch on May 3. I have heard a number of wonderful remarks about your shared reminiscences. You helped make the day a memorable one." Jan Long, Member, Lutheran Memorial Church
"It was so good to have you speak at Memorial Day Services at Fron. Your presentation was wonderful and I think we can all relate to, and even relive, many of the same memories and feelings you so warmly expressed. You put into words those t hings we sometimes take for granted, but are an important part of who we are. Keep up the good work!" Selma Howe, Fron Lutheran Church Member
"I've never worked with another speaker who is as easy to work with as Dee Dee. She is always prepared, and absolutely inspired every audience as they had fun learning." Lynn Vosler, Western Nebraska Community College
"Dee Dee possesses a strong, positive and outgoing personality and can blend with any audience." Memorial Health Center
"Dee Dee trained us on customer service, care, communication, change, team building and leadership. She made the sessions fun for everyone, and she was able to get everyone involved in one way or another, which is rare for most presenters." Kim Woods, CEO, Kimball Health Services
"Dee Dee Raap and JourneyWorks have been an integral part of WYDOT University for several years. Dee Dee's classes in a variety of communication skills have provided us with especially enjoyable and effective training. That's why we keep asking her back!" David Talley, Training Manager, Wyoming Department of Transportation
"You have been a wonderful instructor this week! I have learned so much. Thanks for the warm smiles and words of encouragement." Meagan Hall, VISTA Member
"You are such a blessing! I learned so much and laughed in the process. Thank you for your excellence and incentive!" Karen Gale, VISTA Member
"In an effort to change some of our "can't do" employees into "can-do" employees, we contacted Dee Dee for help. It was a great move on our part-she gave a series of customer service seminars which really improved the enthusiasm and attitude of both supervisors and employees. Thanks Dee Dee!" Jude Gore, Cheyenne, Executive Assistant to the Mayor
"I wanted to take a few minutes to thank you for the two days of training you recently did for us here at WYDOT. The Motivation Challenge class I attended was both educational and fun-a rare combination that you managed to achieve superbly well." Sleeter Dover, retired Director of Wyoming Department of Transportation
"'Service You Deserve. Wyoming Style!'" has uniquely positioned our bank successfully in a market with many financial institutions. Dee Dee developed that brand for us through focus groups, and we love it!" Kevin Paintner, CEO
"...I feel fortunate that you were available to provide such expert guidance to our firm and can unqualifiedly recommend you to any other group of professionals or Board of Directors." Perry Dray, Dray, Thomson & Dyekman
Seminar comments:
"I enjoyed Dee Dee's cheerfulness and use of personal stories to get points across. The seminar gave me a chance to think about my own job performance and the improvements I can make. Thank you!"
"I thoroughly enjoyed the seminar. Dee Dee reminded me to keep a positive attitude and that it all starts with me!"
"I leave this seminar with more confidence and a better attitude about life in general! Thank you!"
"Dee Dee's customer service training is unique and incredibly effective."
"Please come back! Your enthusiasm and joy are contagious!"
"Ms. Raap's energy and enthusiasm were enough to motivate. Glad that I came. Lots of effective stuff for use with training my team."
"I liked the connections Dee Dee had with each and every one of us. Dee Dee reminded us what we need to do more efficiently. Thank you for sharing your input. It was really beneficial, even to someone in retail for a lot of years. Thank you again!"
"Great job Dee Dee! Thanks for reminding us what we can and should be doing!"
"Excellent presentation complete with humor and practical examples."
"Enthusiastic delivery of good ideas, new angles on old ideas. Good session. Thank you."
"Dee Dee did a great job of giving us 'new' tools to work with. She had a lot of energy and was truly motivating!"
"I can use this info! Very down-to-earth. Productive, informative."
"I wish all our employees were able to attend."
"I liked the fun atmosphere. It wasn't like she was teaching, but talking to us at the same level. Very well done. Great audience involvement."
"I liked the participants' involvement. Excellent training, especially for customer service problems."
"Dee Dee talked about things we can really use."
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