How important are solutions to your customers?
Let me put it this way: I've never seen a customer who had a problem and DID NOT want it resolved.
Customers want, need and deserve solutions that don't take forever to find. For a customer who has been disappointed, frustrated or just feels let down by your product and/or their experience with you, the solution is a silver lining.
Silver linings are solutions that exist--IF you are inspired to find them. And to be inspired, you must believe they exist.
You get there with optimism. Authentic optimism--the belief that you can solve problems--ANY problem--because you are committed to your customer--makes you a silver lining in their world.
Remember, we LOVE silver linings! And we love those who find them.
Your comment will be posted after it is approved.
Leave a Reply.
Dee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.