How important are solutions to your customers?
Let me put it this way: I've never seen a customer who had a problem and DID NOT want it resolved.
Customers want, need and deserve solutions that don't take forever to find. For a customer who has been disappointed, frustrated or just feels let down by your product and/or their experience with you, the solution is a silver lining.
Silver linings are solutions that exist--IF you are inspired to find them. And to be inspired, you must believe they exist.
You get there with optimism. Authentic optimism--the belief that you can solve problems--ANY problem--because you are committed to your customer--makes you a silver lining in their world.
Remember, we LOVE silver linings! And we love those who find them.
Dee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.