![]() How important are solutions to your customers? Let me put it this way: I've never seen a customer who had a problem and DID NOT want it resolved. Customers want, need and deserve solutions that don't take forever to find. For a customer who has been disappointed, frustrated or just feels let down by your product and/or their experience with you, the solution is a silver lining. Silver linings are solutions that exist--IF you are inspired to find them. And to be inspired, you must believe they exist. You get there with optimism. Authentic optimism--the belief that you can solve problems--ANY problem--because you are committed to your customer--makes you a silver lining in their world. Remember, we LOVE silver linings! And we love those who find them.
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AuthorDee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities. Archives
April 2020
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