Can you deliver great service and create a great customer experience if your employees aren’t engaged,
feel appreciated and committed to great service? 
 Employee engagement has been heralded as a significant indicator of service success.
Is it working for you?

Build Your Confidence as a Leader Who Inspires Great Service!

Dee Dee has researched customer service and employee satisfaction since 1996, and has helped leaders build a positive, productive culture in health care, financial services, telecommunications, publishing, food service and more.  Grounded in real world experience, Dee Dee is a trusted advisor, mentor and coach who makes a real difference.

Dee Dee specializes in helping organizations identify and define the values of great success, and then helps them identify and learn the attitude, communication and interaction skills that unleash those values in the workplace and for customer service.  It’s a win/win approach that transforms cultures authentically, building on strengths in order to minimize weaknesses.

For more info on Dee Dee's coaching and mentoring programs for leaders, email her at DeeDee@DeeDeeRaap.com.
 

Create Your Future

In a world of jig saw puzzles, the only puzzle Dee Dee loves is a board strategic planning retreat!  And she’s good at them.  Clients include associations and businesses in agriculture, health care, telecommunications, education and more. As the former director of Wyoming Tourism said, if you have a challenging situation, Dee Dee is the facilitator you need to help you solve it!

Facilitating the Process

Dee Dee has facilitated elected officials, city officials, boards, committees, customer focus groups, town hall meetings and statewide summits in six states. She has also facilitated groups that sometimes simply need to be in the same room, working together and communicating effectively to solve a problem.

For more info on Dee Dee's facilitation process and clients, email her at DeeDee@DeeDeeRaap.com.

"Dee Dee's preparation and follow-through are exceptional." 
              Steve Erpenbach, President & CEO,  SDSU Foundation

Dee Dee has used the following format for facilitating more than 80 retreats, focus groups and planning sessions:

Definition of task and vision—What are we trying to accomplish?     
Process for best completing the task—How do we proceed?
Time frame—What schedule works best for you?
Facilitated sessions—Getting the job done with enthusiasm!
Evaluation—Did we get everything done?

Call Dee Dee at 605-371-2299 today for a free consultation
and to receive her brochure on facilitation.
Download a SDN Communications Case Study
“Dee Dee's style of mixing in personal
stories and humor put our board
in a comfortable zone that allowed
them to work towards a common
goal in coming up with new and creative ideas for our organization.

The work we did during our session was truly a team effort lead by each
individual participating.

Thanks Dee Dee for helping our organization!”

Steve Dick
Executive Director, Ag United
“Dee Dee conducted nearly two dozen personal interviews with our leadership and top stakeholders, drawing out valuable insights that will provide the basis for a five-year strategic plan for the South Dakota State University Foundation.
There is no doubt that her manner and professionalism were the reasons she was able to adeptly gather such candid – and sometimes critical – feedback that our organization needed to have. Her preparation and follow-through are exceptional.”


Steve Erpenbach
President & CEO, SDSU Foundation
"Dee Dee helped us grow our plumbing
and cabinet business successfully,
beginning in 1996. 

We took a different venture, and now
are returning to our roots. 
We asked Dee Dee to help us, and she is now working with my sons to market 
Smith Mechanical in Central
South Dakota. 

Dee Dee’s insight into service, leadership and marketing have made a wonderful difference for us.”

Dan Smith
Owner, Smith Mechanical