You know something has to change.  You need service to become more than service. 
You need it to become a great marketing strategy.  How do you get there? 
INSPIRE YOUR TEAM TO ACHIEVE GREAT SERVICE!
Dee Dee can help you succeed if your goals are:
  • Highly engaged employees focused on customers
  • Service that builds loyalty and grows your business
  • A culture that attracts customers AND great employees! 
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Dee Dee’s 20+ years of service training and research provide a proven, practical pathway to transforming service into a marketing strategy. Dee Dee connects “what” we do to the universal “why” we’re in business: customers! She guides leaders to develop the language and expectations that inspire high levels of performance.
"The proof is in the pudding.
 From your spot-on consulting recommendations to your ongoing push
 for customer care and focus, your track record is great!

 You make a real difference by helping us concentrate on the important issues and let
go of those things that don't matter.  
Your mission has been to help us succeed, and you don't settle for anything less.  

 Thank you for all you do!"  

 Dean Putnam
Sr. Account Executive/Sales Engineer
SDN Communications 
"We began our relationship with
Dee Dee in an effort to improve our
customer service. She learned about
our organization and delved deeper into
our purpose. She was motivating and
insightful and we ended up taking a step
back and looking at our total operations
rather than just our customer service.
The training Dee Dee provided was
immeasurable because although it
emphasizes customer service, her
guidance encompassed and improved
our entire operation.

 
Jennifer Erickson & Beth Behal
Co-Owners of
 Camille’s Sidewalk Café 
"I benefited greatly from Dee Dee's
training sessions. She took time to
understand our company and our issues.
She balanced well keeping structure to
the sessions while also being flexible
enough to help us work through issues
that our organization was facing
specifically in regard to the items in
the training. We became a stronger and
more cohesive group. 

 I am a better leader because of her
 skills and this training."


 Sarah Waltner
Director of Operations and Manufacturing,
Aerostar International, Inc.