52 Strategies to Achieve Great Success
“What a great surprise!” A beautiful, picturefilled inspirational book on customer service. JourneyWords is fun, engaging, and never boring! Visually stunning, artistically delightful—and rich with great contents and strategies that will ensure your service is a great success!
JourneyWords: 52 Strategies to Achieve Great Service!
“The strategies and insights in JourneyWords will set you apart from the competition.
Your employees will get it—they’ll know the role service plays in building customer loyalty, and they’ll love the encouragement Dee Dee gives them to deliver great service.”
Jackie Haggar-Tuschen, Executive Director
Avera McKennan Fitness Center
Customer service are the two most assumed, denied and underutilized words in the English language, as well as the two most powerful, affordable and authentic words for building relationships and retention with both customers and employees.
Is customer service one of your policies? One of your goals?
Or is it a culture and a way of life? Is it one of your marketing strategies or something you take for granted?
Since 1987, Dee Dee has trained on service and developed service programs designed to grow businesses by increasing customer retention, referrals and relationships. Since 1998, she has trained leaders to inspire great service. Clients include Wyoming Tourism, where Dee Dee created and trained “All Roads Lead to Great Service” for the tourism industry. Clients include Halladay Motors in Cheyenne, Sanford Hospital in Sioux Falls, and SDN Communications, whose customer service scores are some of the highest in the country in telecommunications industry.
Through work with thousands of people, Dee Dee knows great service requires us to be our best, and that when we choose to be our best, we’ve got a good chance of bringing out the best in our co-workers and our customers.
We all serve, and we all need inspiration to serve because people serve people. Every contact with every customer counts and builds relationships—if we are inspired. Inspiration is the fuel that keeps us going, helps us find creative solutions and work well with others. Inspiration matters, and words can inspire us.
It’s Dee Dee's hope that JourneyWords inspires you and your employees to give great service. It’s a wonderfully affordable way to grow your business—one relationship at a time.