JourneyWords
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$14.95
$14.95
per item
PAPERBACK
JourneyWords - 52 Strategies to Achieve Great Service
“What a great surprise!” A beautiful, picture-filled, inspirational book on customer service. JourneyWords is fun, engaging, and never boring! Visually stunning, artistically delightful - and rich with great content and strategies that will ensure your service is a great success!
Making Service Great
JourneyWords: Customer Service is a thoughtful, uplifting book designed to help individuals and teams reconnect with the true purpose of service—treating people with dignity, empathy, and genuine care. Through short reflections and practical insights, Dee Dee highlights the small but meaningful choices that create exceptional experiences. Each entry encourages readers to pause, reflect, and consider how their words, attitudes, and actions shape the way others feel.
This book is ideal for professionals in any industry who want to lead with kindness, elevate their service skills, and make a lasting impact on the people they work with and serve.
Have you found yourself... needing to attract more customers and keep the ones you have?
Would you like... current customers to refer you to their friends, buy more from you?
Would you enjoy... delivering great service to have the remarkable benefit of creating a great culture?
This book is ideal for professionals in any industry who want to lead with kindness, elevate their service skills, and make a lasting impact on the people they work with and serve.
Have you found yourself... needing to attract more customers and keep the ones you have?
Would you like... current customers to refer you to their friends, buy more from you?
Would you enjoy... delivering great service to have the remarkable benefit of creating a great culture?
Who This Book Is ForJourneyWords offers 52 key service words and more than 150 solid tips to help make service great in your organization every day. If growing your business affordably, with great service that builds customer AND employee loyalty, is your goal, then JourneyWords is the solution you need.
JourneyWords is perfect for:
Words build connections, reflect choices, and offer character that attracts the kind of client you want, need, and deserve. Let JourneyWords help you build retention, referrals, and relationships every day. Bulk rates available. We all serve, and we all need inspiration to serve because people serve people. Every contact with every customer counts and builds relationships - if we are inspired. Inspiration is the fuel that keeps us going, helps us find creative solutions, and enables us to work well with others. Inspiration matters, and words can inspire us. Inside the PagesReaders will find reflections that explore:
These reflections are quick to read—but meaningful enough to revisit again and again. |
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Why Readers Love It
Readers describe JourneyWords as:
It’s the kind of book that sits on desks, gets passed around, and strengthens the culture of any workplace.
Since 1987, Dee Dee has trained on service and developed service programs designed to grow businesses by increasing customer retention, referrals, and relationships. Since 1998, she has trained leaders to inspire great service. Clients include Wyoming Tourism, where Dee Dee created and trained “All Roads Lead to Great Service” for the tourism industry. Clients include Halladay Motors in Cheyenne, Sanford Hospital in Sioux Falls, and SDN Communications, whose customer service scores are among the highest in the country in the telecommunications industry.
Through work with thousands of people, Dee Dee knows great service requires us to be our best, and that when we choose to be our best, we’ve got a good chance of bringing out the best in our co-workers and our customers. It’s Dee Dee's hope that JourneyWords inspires you and your employees to give great service. It’s a wonderfully affordable way to grow your business, one relationship at a time.
- “Simple but profound.”
- “A refreshing perspective on customer service.”
- “Perfect for sharing with teams.”
- “Encouraging, inspiring, and deeply human.”
It’s the kind of book that sits on desks, gets passed around, and strengthens the culture of any workplace.
Since 1987, Dee Dee has trained on service and developed service programs designed to grow businesses by increasing customer retention, referrals, and relationships. Since 1998, she has trained leaders to inspire great service. Clients include Wyoming Tourism, where Dee Dee created and trained “All Roads Lead to Great Service” for the tourism industry. Clients include Halladay Motors in Cheyenne, Sanford Hospital in Sioux Falls, and SDN Communications, whose customer service scores are among the highest in the country in the telecommunications industry.
Through work with thousands of people, Dee Dee knows great service requires us to be our best, and that when we choose to be our best, we’ve got a good chance of bringing out the best in our co-workers and our customers. It’s Dee Dee's hope that JourneyWords inspires you and your employees to give great service. It’s a wonderfully affordable way to grow your business, one relationship at a time.