JourneyWords

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52 Strategies to Achieve Great Service
“What a great surprise!” A beautiful, picture-filled inspirational book on customer service. JourneyWords is fun, engaging, and never boring! Visually stunning, artistically delightful—and rich with great contents and strategies that will ensure your service is a great success!

Making Service Great

It’s simple: Grow your business by delivering great customer service that creates a great customer experience.
​How?  Making service a journey everyone buys into!
Have you found yourself...needing  to attract more customers and keep the ones you have? ​
Would you like...current customers to refer you to their friends, buy more from you? 
Would you enjoy...delivering great service to have the remarkable benefit of creating a great culture?
​Customer service are the two most assumed, taken for granted and underutilized words in the English language.
They are also the two most powerful, affordable and authentic words for building relationships and retention
with both customers and employees.
Leaders use JourneyWords to focus on customer service in staff meetings.
 Dealing with Change? 
Teamwork?
Building Connections?

JourneyWords offers 52 key service words and more than 150 solid tips
to help make service great in your organization every day.
​If growing your business affordably, with great service that builds customer AND employee loyalty is your goal,
then JourneyWords is the solution you need.
Words build connections, reflect choices, offer character that attracts the kind of client you want, need and deserve.  ​
​Let JourneyWords help you build retention, referrals and relationships, every day. Bulk rates available.
Want JourneyWords inspiration for your team? 
Join the Great Service Journey and enjoy Dee Dee’s free ezine and blog!
We all serve, and we all need inspiration to serve because  people serve people.  Every contact with every customer counts and builds relationships—if we are inspired.  Inspiration is the fuel that keeps us going, helps us find creative solutions and work well with others.  Inspiration matters, and words can inspire us.
You should be asking yourself...
​Is customer service one of your policies? 
One of your goals?
  Or is it a culture and a way of life? 
Is it one of your marketing strategies or something you take for granted?
Since 1987, Dee Dee has trained on service and developed service programs designed to grow businesses by increasing customer retention, referrals and relationships.  Since 1998, she has trained leaders to inspire great service. Clients include Wyoming Tourism, where Dee Dee created and trained “All Roads Lead to Great Service” (could show cover of this workbook)  for the tourism industry.  Clients include Halladay Motors in Cheyenne, Sanford Hospital in Sioux Falls, and  SDN Communications, whose customer service scores are some of the highest in the country in telecommunications industry.
 
Through work with thousands of people, Dee Dee knows great service requires us to be our best, and that when we choose to be our best, we’ve got a good chance of bringing out the best in our co-workers and our customers.

​It’s Dee Dee's hope that JourneyWords inspires you and your employees to give great service.  It’s a wonderfully affordable way to grow your business--
​one relationship at a time. ​