​Keep It Simple. Keep It Smart.

Add a bit of Savvy and Sass.
Dee Dee’s first public display of optimism came at age 10. Despite her mother's concern that a lemonade stand on a rural, gravel road in South Dakota would not succeed, Dee Dee believed her new cash register would be busy on a very hot day.  And she was right.  Why?  A construction crew moved into the area that morning to resurface the road. When they saw the lemonade stand, they came, parched, carrying gallon containers for lemonade to help them survive the afternoon heat.

Thanks to her mom, being a farmer’s daughter and some of life’s hard lessons, Dee Dee learned values like optimism, gratitude and quality that have been key to her 22 years of staff development. If you have a need for a real speaker, grounded in core values, look no farther. Dee Dee has just what you need to achieve great service, find best solutions, and build teams that get the work done well. Her approach to customer service and inspiring leaders and teams has helped thousands of people in a wide range of industries learn the skills and actions that can be implemented immediately.

​Dee Dee does not have a cookie cutter program. With a Compass of Values and Service MAP, she customizes programs for every audience, for every client, because no two are the same. But every audience gets the same great effort, fun interactive style of learning and an approach that is sustainable and delivers your Service Brand Promise, every day.

​KEEP IT SIMPLE. KEEP IT SMART.

  • Owner of JourneyWorks, a speaking and consulting practice founded in 1996. The firm focuses on customer service, staff and leadership development, presented in a fun, interactive style.
  • Member of the National Speakers Association and a Distinguished Toastmaster.
  • Author of JourneyWords: 52 Strategies to Achieve Great Service.
  • Author of Dear Mom: Remembering, Celebrating, Healing; Dear Mom Journal; and Find Your Pink Flamingos: Celebrating the Gifts of a Mom; and a series of ebooks on healing.
  • Author of more than customer service columns and guest articles.
  • Graduated from South Dakota State University with degree in Journalism.
  • Served as Director of Sales and Marketing for South Dakota Department of Tourism and Vice President of Marketing Development at BankWest.
  • Served as a board member for the Cheyenne, WY, chamber of commerce, symphony orchestra, United Way, Library Foundation.
  • Served as a library trustee for Siouxland Libraries in Sioux Falls, SD.
Wife, mother and grandmother whose greatest compliment is being called “Gumma.”
Gardener, kayaker, lover of nature, photographer.

Who Is Dee Dee?

An inspired speaker with engaging communication skills grounded in a marketing and product
development career.

Author

See all of Dee Dee's inspirational works in the Book Gift Store.

Trainer

Take your training to the next level with Dee Dee's action packed sessions.

Speaker

Empowering groups with motivational stories that leave a lasting impact.