Dee Dee Raap
  • Home
  • Meet Dee Dee
  • Programs
    • Customer Service
    • Leadership
    • Inspiration/Life Balance
    • Women's Programs
    • Testimonials
  • Meeting Pros
  • Blog
  • CONTACT
  • Books
    • Leading to Inspire Great Service
    • JourneyWords
    • Dear Mom
    • Find Your Pink Flamingos
    • Customer Service for Kids
    • Enjoy a Photo

It's simple. We love what we do. So we write about it!

Three Ways to Build Connections that Build Great Service

6/15/2016

0 Comments

 
Picture


Providing great service, day after day, requires a sustained effort at creating teamwork.  Great teams are not only the foundation of service; great teams make service fun!


I recently trained a human services organization  known for providing great service, despite working in a field known for job burn-out.  They had high energy, great focus and a wonderful sense of humor.  How did they do it?

Everyone can succumb to service stress, and I'm sure they have their days.  After all, demanding customers and tight schedules are issues they face every day.  So do the rest of us.  What I found with this group was a sense that while the stress of service is real, so is the joy when you make the most of your connections.

How can we be a team that achieves great service?  By building positive connections with each other, three ways.

A very simple way to authentically connect is help each other.  When my favorite quarterback fumbles the ball, the rest of the team doesn't jump back and say, "Not my football!  That's yours..you dropped it, YOU go get it."  NO!  Everyone immediately moves into action to help the one in trouble.  When you help each other, you build a relationship that says, "I can count on you!"   And that's critical for customer service.

Teams build connections by having a shared purpose.  Teams that achieve great levels of service place customer service as job #1, their "why" for existing.  A focus on customers means celebrating with each other when obstacles are overcome, when great service is delivered.  It means everyone has eyes and ears open for service examples, shares them at staff meetings to inspire others to provide the same levels of great service.  In fact, that's a great way to reinforce teamwork and service:  start your staff meetings by having employees report on service examples they've seen in the last week.  You usually get more of what you're looking for, so have your team help look for examples of great service.

Teams also make build connections by being fun and using a sense of humor.  Laughter is always a great way to connect with others to help lighten the load.  Find ways to bring humor to the workplace.  Bring jokes, cartoons. Bring your own stories and be able to laugh at yourself.  Laughing builds connections that are heartfelt and meaningful.

Service is a journey best delivered by well-connected teams.  Make your journey great by being the team member who is connected to others in ways that helps, shares a commitment to customers and finds ways to laugh, every day.  That makes a team worth being on.


0 Comments
    GET BLOG EMAILED TO YOU
    BUY A BOOK

    Categories

    All
    Celebration
    Communication
    Compassion
    Compass Of Values
    Customer Experience
    Customer Service
    Customer Service For Kids
    Customer Service Solutions
    Employee Satisfaction
    Gratitude
    Kindness
    Love
    Loyalty
    Mapping Customer Service
    Optimism
    Quality
    Relationships
    School
    Self Care
    Self Care For Real Life
    Silver Linings
    Solutions
    Teamwork

    RSS Feed

    Author

    Dee Dee has helped create  and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.
     
    She has been published nationally on customer service, and has created her own research and experience-based training materials to make her training real and incredibly effective.  

    JourneyWords Achieve Great Service

    Archives

    April 2020
    March 2020
    January 2020
    November 2019
    October 2019
    August 2019
    June 2019
    May 2019
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015

Quick Links

Values of Service E-Book
Meet Dee Dee
Videos
Speaker Kit
Women's Programs
Store
Blog

Connect with Dee Dee

605-212-9675
[email protected]



Dee Dee Raap
3400 S Florence Ave
Sioux Falls, SD 57103
Dee Dee Raap Speaker and NSA Member
© COPYRIGHT 2020  ALL RIGHTS RESERVED.
  • Home
  • Meet Dee Dee
  • Programs
    • Customer Service
    • Leadership
    • Inspiration/Life Balance
    • Women's Programs
    • Testimonials
  • Meeting Pros
  • Blog
  • CONTACT
  • Books
    • Leading to Inspire Great Service
    • JourneyWords
    • Dear Mom
    • Find Your Pink Flamingos
    • Customer Service for Kids
    • Enjoy a Photo