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It's simple. We love what we do. So we write about it!

Customer Experience:  Love!

2/7/2018

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Picture
What does love have to do with customer experience?

A lot.

Why?

Because of the truth of this statement:
No one cares how much you know until they know how much you care.

I have been honored to serve as a customer experience consultant and service trainer for a wide variety of organizations.  The ones that are the most effective really care about the customer.  The customer isn't just the reason for the organization to exist.  The customer is someone with needs that the organization can meet, and in that process, make a real difference for someone.

The difference really can be love.

The wonderful irony?  Organizations that promote loving kindness type of service not only keep customers, they keep employees.  Longer.  Happier.  With fewer complaints.

Isn't that love that's worth it?

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    Dee Dee has helped create  and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.
     
    She has been published nationally on customer service, and has created her own research and experience-based training materials to make her training real and incredibly effective.  

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Dee Dee Raap
3400 S Florence Ave
Sioux Falls, SD 57103
Dee Dee Raap Speaker and NSA Member
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  • Home
  • Meet Dee Dee
  • Programs
    • Customer Service
    • Leadership
    • Inspiration/Life Balance
    • Women's Programs
    • Testimonials
  • Meeting Pros
  • Blog
  • CONTACT
  • Books
    • Leading to Inspire Great Service
    • JourneyWords
    • Dear Mom
    • Find Your Pink Flamingos
    • Customer Service for Kids
    • Enjoy a Photo