Happy Customer Service Week!
This is one of my favorite quotes, especially for customer service.
Product knowledge is a critical piece of great service. But have you ever had someone who KNEW everything except how to show customer care?
Compassion for customers will never go out of style. Compassion says you get it, you know they might not, and you'll stay with them until they do get it.
Compassion says you'll never minimize the customer's experience or what they think they know.
And compassion says you'll never, ever make the customer feel stupid.
Those are the basics. How about instead of Customer Service Week, it becomes a way of life? What if we focused on the customer in ways that made them know we really do care, about them, not just about us?
Hmmm........how great can be? As great as you want it to be. And your reward will be loyalty that grows your organization. Again, hmmmmm.......
Dee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.