Customer Experience: Back to School

Last month I spoke for a school in-service, helping inspire nearly 400 staff to meet the challenges of the upcoming year with a positive mindset.

Teachers, paras, cooks, custodians, security, administration and others face great challenges in today's world as they try to prepare students for success.  One of the greatest strategies they have is to remember that those students and their parents/grandparents are actually their form of "customers."

What does that give them? A focus on service, a joy in knowing they make a difference, a reminder to never give up, a chance to remember that those students who drive them crazy are the reason--the only reason--they have their jobs.

A focus on creating a great experience also requires a commitment to take care of yourself.  I call it "Self Care for Real Life," and it helps all of us remember that while service is critical, so is the job of taking care of us so we CAN be there for those we serve.

This month, if you would like to receive my free 15 week program, connect with me at [email protected].  You will get an ezine each Monday for 15 weeks, each designed to give you simple, yet solid strategies for self care.

Back to school means back to real life for schools across the country.  Here's hoping for a wonderful, SAFE experience for everyone this school year!

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