I hope you have had time this summer to enjoy a park, an attraction, maybe even a campground. And when you did, I hope you especially noticed the level of service you received from young people, and I hope you expressed thanks for that great service.
For the past 10 years, I have been honored to train the seasonal and full-time staff for the Aberdeen, SD, Parks & Recreation Department. Inspiring members of Generation Z and the Millennials made me create an even more interactive program than I normally offer, but it has paid off nicely in employee retention and a park known for outstanding service.
Leaders have to find ways to connect with all employees, of all ages. Age diversity combines energy of youth with wisdom of experience. Tapping into both with interactive programming creates an effective means of collaboration which builds trust, something that is important yet challenging for seasonal staff.
Be grateful for service you've received this summer. Young staff are learning people skills that will take them beyond parks and attractions. We're training our future workforce, so let's be sure to appreciate their service. After all, we certainly want more of it in the future!
Dee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.