This fall I was blessed to speak to statewide audiences in South Dakota, Nebraska and Wyoming on service: how to deliver great service, how to inspire it in employees, how to deliver great service to kids, and the values that sustain great service.
I always ask for feedback, and the evaluations consistently showed that people were inspired by stories and strategies. They also consistently said the action they will take is to be more positive.
Being positive is a habit. Thanks to client and friend, I am learning the neuroscience behind creating habits in a powerful book, The Power of Habit: Why We Do What We Do in Life and Business.
Before I knew the science behind it, I knew in my heart that being inspired to be positive is critical for a culture that embraces service. Stories and strategies help, but real life activities that can be acted upon and repeated at work can help.
My gift to you is a list of 21 simple things I wrote when I asked myself, "What can people do, what simple things can they change, to increase their ability to be positive consistently?" Get it here: 21 Ways to Create Positive Energy that Inspires Great Service
It's not rocket science, and it's not long. But I hope you'll find yourself smiling as you identify yourself already doing many of the things on the list.
Dee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.