Do you know how powerful you are when you provide great service? Or when you inspire your team to provide great service?
Do you realize the difference you make when you serve not with just the Golden Rule--doing unto others as you would want them to do to you--but rather, the Platinum Rule--providing the level of service the customer wants, needs and deserves?
Service is very powerful. Right now we're living through a time when service to customers, co-workers and our communities really matters. The power of great service comes from the simple wisdom of core values that guide us to make a real difference in the lives of other human beings.
Everyone is being tried by this virus. Whether we've been thrown into complete chaos or simply out of our comfort zone, we face change that impacts us with great challenge.
We have amazing examples of service under challenge. Everywhere right now in health care, people are going above and beyond, over and over, because they took an oath, and they believe it's the right thing to do. We see people stocking shelves, delivering packages, preparing meals because they believe it's the right thing to do for others.
That kind of powerful service is fueled by core values like compassion, truly caring about another human being; quality, always doing the best you can, with whatever you've got; and gratitude, appreciating what you have so much that you know it's good to share.
Here's a short piece that shows you the core values of great service:
Values of Great Service
The power of values isn't in having them described in a book, or displayed in a frame in your office. The power comes when they are unleashed in words, actions and cultures that help us remember why we do what we do for others.
I hope you're doing well. I hope this virus is seen as a challenge that brings our the best in you and all those you work with. And I hope your values help you be the most powerful you, every day.
Dee Dee has helped create and coach "customer care" programs and cultures for healthcare, government, travel, financial services, plumbing, retail, publishing, automotive and entire communities.